Frequent Questions

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My Order

  • First, make sure you sign up for our newsletter to receive your welcome email. In your welcome email, you should receive a code that you can use at checkout to get 15% off your first order and free shipping.

    Please note that this 15% off is only applicable to full-priced items and cannot be used on sets and bundles.

  • Erborian is part of the L’Occitane Group and due to this, our charges may list as a L’Occitane charge on your credit card history.
  • We all change our minds and that is ok! You can now cancel your order within one hour of placing it.

    If you have any questions regarding order cancellation and changes or require assistance, please reach out to our customer care team Monday through Friday from 9AM to 5PM EST at 1-866-464-3358.

    Please know that once the one hour remorse period has passed, the order will be "frozen" and our customer care team will be able to cancel the order.

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